We DO NOT accept returns on wigs for any reason. Exchanges may be made for color with in 14 days and you must email us first before you send it back for exchange. Wig being exchanged must have all original packaging. No exceptions. Returns of other items may be made with 14 days as long as they are returned in new condition with all tags, stickers, etc attached and in their original packaging. We will no longer accept any returns or exchanges after 14 days due to abuse of our policy. 

We are not responsible for customs charges, duties, or taxes imposed by your country of residence. If you refuse the package and it is sent back you will not receive a refund. We are charged by the US Postal Service for refusal and return of each package.